12" x 4" Inch / 300 x 100 mm Brown Air Vent Cover - Steel Return Air Grilles - for Ceiling and Sidewall - HVAC - with Insect Protection Screen (11.81 x 3.93 inch, Brown)

I wrote to Bigamart's customer support and they accompanied the process of reshipping the item until it finally arrived. I felt a genuine effort to solve the problem till it was finally solved.

The package was here in Australia from England in a few days — so quick! Something was missing and they refunded it straight away. Pretty happy with these guys.