Yale P-M44T-CH Door Security Bolt with Thumbturn, Standard Security, Visi Packed, Suitable for hinged and wooden doors, Chrome, Pack of 1

I wrote to Bigamart's customer support and they accompanied the process of reshipping the item until it finally arrived. I felt a genuine effort to solve the problem till it was finally solved.

The package was here in Australia from England in a few days — so quick! Something was missing and they refunded it straight away. Pretty happy with these guys.