Savage Island 2pcs Pad Eye Plate (M8) - High Strength 304 Stainless Steel Pad Eye Plate Staple Ring Hook for Garden Triangle, Square, Rectangle Heavy Duty Sun Shade Sail Fixing (with 8pcs Screws)

I wrote to Bigamart's customer support and they accompanied the process of reshipping the item until it finally arrived. I felt a genuine effort to solve the problem till it was finally solved.

The package was here in Australia from England in a few days — so quick! Something was missing and they refunded it straight away. Pretty happy with these guys.