RHRQuality Wall-mounted Cat Climbing Wall – Luxury Cat Bed 50 cm – Load capacity up to 20 kg – For large cats – With removable cushion – Gray

I wrote to Bigamart's customer support and they accompanied the process of reshipping the item until it finally arrived. I felt a genuine effort to solve the problem till it was finally solved.

The package was here in Australia from England in a few days — so quick! Something was missing and they refunded it straight away. Pretty happy with these guys.