Days Heavy Duty Bell Shaped Ferrule, 16 mm (5/8"), Single, Grey, Walking Stick, Crutch, Furniture Replacement Rubber Tip, Easy Attach Protection Cup, Handicapped(Eligible for VAT Relief in the UK)

I wrote to Bigamart's customer support and they accompanied the process of reshipping the item until it finally arrived. I felt a genuine effort to solve the problem till it was finally solved.

The package was here in Australia from England in a few days — so quick! Something was missing and they refunded it straight away. Pretty happy with these guys.