Novy 6830020 Accessory for Stove Bell – Accessory for Fireplace, Filter, Silver, Novy, 6830 Pure 'Line 6831 Pure' Line 6835 Pure 'Line sans Moteur 6836 Pure' Line sans Moteur, 0 W, 14.8 cm)

I wrote to Bigamart's customer support and they accompanied the process of reshipping the item until it finally arrived. I felt a genuine effort to solve the problem till it was finally solved.

The package was here in Australia from England in a few days — so quick! Something was missing and they refunded it straight away. Pretty happy with these guys.