New Large Pet Cooling Collar – Blue Gel Cooling Neck Wrap for Dogs – Non-Toxic Gel, Antibacterial, Reusable & Instant Cooling – Ideal for Summer, Heat Relief, Travel, Outdoor Use A-54 (Medium)

I wrote to Bigamart's customer support and they accompanied the process of reshipping the item until it finally arrived. I felt a genuine effort to solve the problem till it was finally solved.

The package was here in Australia from England in a few days — so quick! Something was missing and they refunded it straight away. Pretty happy with these guys.