KREUL 16463 porcelain pen brilliant, opaque water-based porcelain paint pen with stable tip, line width approx. 2-4 mm, brilliant and light-resistant colour, dark red

I wrote to Bigamart's customer support and they accompanied the process of reshipping the item until it finally arrived. I felt a genuine effort to solve the problem till it was finally solved.

The package was here in Australia from England in a few days — so quick! Something was missing and they refunded it straight away. Pretty happy with these guys.