Karnasch 201891060 Countersunk Hss-Xe + Titan-Tec 180°, DIN 373 with Cylindrical Shaft and Fixed Guide, Fine Grade for Passage Hole, 11.0 mm Cutting Diameter, 80.0 mm Length

I wrote to Bigamart's customer support and they accompanied the process of reshipping the item until it finally arrived. I felt a genuine effort to solve the problem till it was finally solved.

The package was here in Australia from England in a few days — so quick! Something was missing and they refunded it straight away. Pretty happy with these guys.