HOZELOCK - Starter Nozzle Kit 3-in-1 : Ergonomic Soft Grip Lance, Non-Slip, 3 Jets, 2 Connections Ø 12.5mm - Ø 15mm (1/2" - 5/8"), 1 Tap Connection [‎100-100-228]

I wrote to Bigamart's customer support and they accompanied the process of reshipping the item until it finally arrived. I felt a genuine effort to solve the problem till it was finally solved.

The package was here in Australia from England in a few days — so quick! Something was missing and they refunded it straight away. Pretty happy with these guys.