HOZELOCK - Auto Reel 30m wall-mounted hose reel : Easy to Install, Lock, Auto-rewind, Ready-to-use Reel With Nozzle, Fittings, Hozelock Hose and Accessories Included - 5 Year Guarantee* [2403 0000]

I wrote to Bigamart's customer support and they accompanied the process of reshipping the item until it finally arrived. I felt a genuine effort to solve the problem till it was finally solved.

The package was here in Australia from England in a few days — so quick! Something was missing and they refunded it straight away. Pretty happy with these guys.