GAH-Alberts 802196 wall hook, angled - gray, with red rubber coating, Ø18 mm, 300 x 250 mm / 5 pieces

I wrote to Bigamart's customer support and they accompanied the process of reshipping the item until it finally arrived. I felt a genuine effort to solve the problem till it was finally solved.

The package was here in Australia from England in a few days — so quick! Something was missing and they refunded it straight away. Pretty happy with these guys.