EZYDOG Luca Lead | 1.7m, Climbing Rope, All-In-One, One-Size-Fits-All, Easy to Slip On, No Harness or Collar Needed (Blue)

I wrote to Bigamart's customer support and they accompanied the process of reshipping the item until it finally arrived. I felt a genuine effort to solve the problem till it was finally solved.

The package was here in Australia from England in a few days — so quick! Something was missing and they refunded it straight away. Pretty happy with these guys.