GVS-ART DIY Floating Frame for 14X18"/35.6X45.7cm Stretched Canvas,0.6-0.8"/1.5-2cm Deep.Picture Art Wall Dcor,Art Canvas Brown Frame ,a Frame Kit,Cut to Pieces,No Canvas Included

I wrote to Bigamart's customer support and they accompanied the process of reshipping the item until it finally arrived. I felt a genuine effort to solve the problem till it was finally solved.

The package was here in Australia from England in a few days — so quick! Something was missing and they refunded it straight away. Pretty happy with these guys.