84cm Electric Fireplace Insert, Linear Wall Mounted Fireplace Heater, 13 * 13 Slim Flame Eeffects, Realistic Logs Ember Bed, Adjustable Thermostat, Timer, 1500W, UKCA, 33 inch, Black

I wrote to Bigamart's customer support and they accompanied the process of reshipping the item until it finally arrived. I felt a genuine effort to solve the problem till it was finally solved.

The package was here in Australia from England in a few days — so quick! Something was missing and they refunded it straight away. Pretty happy with these guys.